Refunds and cancellation

Cancelling your subscription

You can cancel at any time. If you pay by card, go to Your plan in the app and tap Cancel plan. If you pay by invoice and EFT, email hello@squadlog.co.za from the address on your account and we will cancel it for you. No notice period and no cancellation fee.

When you cancel, your subscription stays active until the end of the period you have already paid for. An annual Club plan cancelled in month three runs to the end of that year. We do not pro-rate or refund the unused part of a period, except in the cases below.

Refunds

• Within 14 days of your first payment on a paid plan, email us and we will refund that payment in full, for any reason. This applies to your first payment only, not to renewals.
• If you were charged in error — a duplicate charge, a charge after you cancelled, or a charge for a plan you did not select — we will refund it in full. Email us and we will resolve it within 5 business days.
• If SquadLog is unavailable for an extended period through our fault, contact us and we will credit or refund a fair share of the affected period.

Refunds are made to the card or account originally used and are processed through Paystack. Allow up to 10 business days for the money to appear, depending on your bank.

What happens to your data

Cancelling does not delete anything. Your squads, sessions, logs and testing history stay in your account, and you keep access on the Free plan within its limits. If you want your data permanently deleted, see our privacy policy.

Renewals

We email you before an annual Club renewal, and every payment gets a receipt.

Questions about a charge: hello@squadlog.co.za · 084 533 4580